Contact your bank or credit card company to stop the payment or dispute the charge. Then contact us at 800-331-6053 to inform us of the matter. If the payment has already cleared your bank, or if your credit card statement has been paid, the refund request will be processed within 48 hours. Payments made by check or ACH are held for 10 days to ensure funds clear before being processed. Agency Bill electronic payments and any payments made by check will be refunded by check. Direct Bill electronic payments will be refunded back to the credit/debit card or bank account used for the payment.