Meet Collins!  We are excited to announce that starting Monday, November 13, 2023, CNA Surety’s new virtual assistant, Collins, will be accessible through the CNA Surety Portal. 

Collins is a chatbot meant to streamline common CNA Surety inquiries and will be available 24 hours a day, 7 days a week.  You can connect with Collins by selecting the floating chat icon in the bottom right-hand corner.  Collins displays the most common asked questions and you can also type your question.  Collins will adapt and grow based on usage and the feedback you provide. 

If Collins is unable to answer your question, please contact us at 800-331-6053. 

Our partnership with Ivans Insurance Solutions enables electronic delivery of messages, bond documents and reports in a fast, efficient and secure manner.  The deliveries to your certified agency management system are of high quality and suitable for delivery to clients for filing with obligees.  

eDocs & Messages – Surety saves mail time, supports your agency workflow goals, and enables a "work from anywhere" culture.  

Here is what your fellow agents are saying: 

• “We have a lot of carriers and our staff is too busy to visit every carrier’s website to check on the status of all our policies with them.  So downloads from our carriers are critical for our agency, and now that CNA can do this for surety, this is a big deal for us.” 

• “We insure a lot of contractors, and there are always issues with late pay, cancellations, reinstatements, and calls concerning not receiving continuation certificates to renew bonds, or obtain copies of invoices.  CNA Surety’s Ivans eDocs allows us to get real time information about all these bond topics directly to our AMS system each day, instead of our staff having to remind themselves to visit your website to check on these issues.  Also, eDocs eliminates us dealing with mail notifications from your company that are already 5 to 7 days old by the time we receive them, and then another couple of days when we have time to address them.” 

• I called the agency up and had a great talk with Rebecca.  After going over advantages offered by CNA Surety such as Direct Bill and Portal Services, we discussed Ivans eDocs and Messages – Surety.  She was shocked we offered this as her competing sureties do not offer this for bonds.  She said they love eDocs and prefer every carrier offer it.  So she agreed to an appointment.  I met with her in person the first time this week.  She stated, “The only reason we decided to move forward and get appointed is because of eDocs.  Because of that service, you will get all my new bond business.”  

CNA Surety can show you more with our valued Agent/Broker Services.  Please click here for more information. 

At CNA Surety, we provide a streamlined application process that keeps your small contractor working on the jobsite instead of working on paperwork.  Some of the key features of the FAST-Track Application include: 

• A simple one-page application 
• Flexibility to meet the needs of your qualified small contractor 
• No financial statements required for single bond requests up to $500,000 
• bONdLINE® Data Reuse allows you to submit an application without retyping your contractor’s information 

You’ve spoken and we’ve heard:  FLEXIBILITY 

• Single Limit Flexibility – Does your well-qualified small contractor need a bond beyond $500,000?  Ask to speak with a CNA Surety underwriter to discuss an accommodation. 
• Service Contracts – Annual mowing, janitorial services, snow removal (just to name a few).  We also consider multi-year service contracts subject to acceptable contract terms. 
• Supply Contracts – School and building supplies, supplying motor vehicles, local government operating materials (gravel, salt, etc.). 

• Higher Aggregate Limits – In-house financial statements may qualify your small contractor for increased aggregate limits. 

Download the FAST-Track Application, open bONdLINE®, or give us a call at 800-331-6053 with any questions about our small contractor program.