bONdLINE® Frequently Asked Questions
What is bONdLINE®? bONdLINE® is a password protected, web-based application that automates and streamlines the issuance and reporting of surety, fidelity and contract bonds. Our bONdLINE® system provides direct access to an extensive forms library of the most common bond forms, offers single-screen data entry, and produces high-quality bond forms direct from your printer. Data is automatically captured for easy electronic reporting.
How does bONdLINE® work? Will a bond print every time? What authority does an agent have to issue bonds? bONdLINE® is designed to issue small, transactional surety and fidelity bonds with limited underwriting information. When an agent is given Internet access, they are also provided with bond-issuing authority online. The application verifies the necessary bond data is completed on the online application and the bond penalty is within the agent's authority. If the data and authority are complete, a fully executed bond is returned to the agent within seconds.
If the agent is requesting a bond for a penalty amount that exceeds their bond-issuing authority, the bond data will route to CNA Surety's Underwriting Department.
Can I issue contract bond forms using bONdLINE®? Only the most common contract bond forms are available to print from bONdLINE®. Complete the FAST-Track Application on bONdLINE®. Once the underwriting process is complete, we will provide email instructions on how to print the approved bond.
Do I have to be appointed with CNA Surety to use bONdLINE®? In order to implement and use bONdLINE®, you must be appointed with CNA Surety. If you are an independent insurance agent licensed in property and casualty and would like to become appointed with CNA Surety, please print and return a fully completed and signed Agency Application, along with copies of your agent/agency licenses to:
I am an agent with bONdLINE® and I am also enrolled in your Direct Bill program. If I issue a bond on bONdLINE® and I uncheck the Direct Bill box on bONdLINE® for the bond, will the bond be agency billed for future renewals? Yes, if you are enrolled in our Direct Bill program and if you uncheck the Direct Bill box on bONdLINE®, the bond will not be direct billed for future renewals and instead, your agency will be responsible for billing the future renewals of the bond.